Privacy Policy

Effective date: 17 May 2026

1. Company and Scope

Workshop System Malaysia is operated by Bizcloud Asia Sdn Bhd, referred to in this policy as "we", "us" or "our". This policy applies to personal data collected through this website, enquiry forms, demo requests, WhatsApp enquiries, email communication, support communication and related commercial dealings for Workshop System products and services.

2. Personal Data We May Collect

We may collect information that you voluntarily provide to us, including your name, company name, phone number, email address, business or workshop type, enquiry message, support details and any information reasonably required to respond to your request or provide the service.

We may also collect basic technical information such as browser type, device type, pages visited, date and time of visit, approximate location derived from technical data, website security logs and anti-spam validation data.

3. Purpose of Collection and Use

We process personal data for legitimate business and commercial purposes, including to respond to enquiries, arrange demos, provide quotations, manage customer accounts, deliver support, maintain service records, process renewals, improve website performance, protect our systems, comply with legal obligations and communicate relevant product or service updates.

4. PDPA Principles

Where applicable, we aim to handle personal data consistently with Malaysia's Personal Data Protection Act 2010 principles, including notice and choice, disclosure control, security safeguards, retention limitation, data integrity and access rights.

5. Disclosure of Personal Data

We do not sell your personal data. We may disclose personal data only when reasonably necessary to our authorised employees, support personnel, hosting providers, email or SMTP providers, payment or accounting service providers, professional advisers, legal or regulatory authorities, and service providers who assist us in operating Workshop System Malaysia.

6. Data Security

We apply reasonable administrative, technical and operational safeguards to protect personal data against unauthorised access, loss, misuse, alteration or disclosure. The website contact form uses server-side validation, CSRF protection, CAPTCHA validation and SMTP-based delivery. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

7. Retention

We keep personal data only for as long as reasonably necessary for the purposes described in this policy, including customer support, business records, legal compliance, accounting, dispute management and security. When data is no longer required, we may delete, anonymise or securely archive it.

8. Accuracy and Updates

You are responsible for ensuring that the information provided to us is accurate, complete and up to date. You may contact us to request correction of inaccurate personal data, subject to reasonable verification and any applicable legal or business record requirements.

9. Access, Correction and Withdrawal

You may request access to, correction of, or withdrawal of consent for the processing of your personal data by contacting us. We may need to verify your identity before processing a request. Withdrawal of consent may affect our ability to provide quotations, support, subscriptions, renewals or related services.

10. Cookies, Analytics and Website Logs

This website may use necessary cookies, analytics tools or server logs to maintain security, measure performance, understand visitor behaviour and improve content. You may adjust browser settings to block cookies, but some website features may not work correctly.

11. Third-Party Links and Services

The website may link to WhatsApp, email services or other third-party services. Those services are operated independently and are governed by their own privacy terms. We are not responsible for third-party platforms, websites, policies or practices.

12. Cross-Border Processing

Some hosting, communication, email, analytics or support providers may process data outside Malaysia. Where this occurs, we will take reasonable steps to ensure that the processing is connected to our business purposes and handled with appropriate safeguards.

13. Business Transfers

If Workshop System Malaysia, Bizcloud Asia Sdn Bhd, or part of our business is involved in a restructuring, merger, acquisition, transfer of assets or similar transaction, relevant personal data may be transferred as part of that transaction, subject to reasonable confidentiality and legal safeguards.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect operational, legal, security or business changes. The updated version will be posted on this page with the effective date shown above.

15. Contact

For privacy questions or personal data requests, contact Bizcloud Asia Sdn Bhd at sales@bizcloud.asia or call +6016-450 2380.